Terms and Conditions

1. General provisions and definitions

1.1 These Business Terms and Conditions (hereinafter referred to as the “Business Terms and Conditions”) apply to the purchase of goods through the e-shop www.personalisiere.com The purchase of goods in their sense may be carried out by natural and legal persons (hereinafter referred to as “buyer” or “customer”) without restriction, agreeing that such purchase contracts will be governed by these Terms and Conditions, the provisions of the Complaints Procedure and applicable law.

1.2 The seller in these Terms and Conditions means the company Decorpress sro, with its registered office at Svätopluková 1140/24, 075 01 Trebišov, Slovak Republic, ID number: 50220144, VAT number: 2120248163, VAT number SK2120248163, entered in the Commercial Register of the Košice I District Court, section: Ltd., insert no. 38836 / V-Zbl (hereinafter referred to as “seller” or “Decorpress s.r.o.”).

2. Ordering procedure

2.1 The condition for the validity of the electronic order is the true and complete completion of all data and requirements required by the system during registration or during the execution of the order.

2.2 All received electronic orders are considered a draft purchase agreement and are considered binding on both parties.

2.3 By sending the order, the buyer confirms that he was acquainted or was acquainted with the seller about the main characteristics of the goods, its total price and other costs, namely delivery costs, respectively. transport (total price and costs hereinafter referred to as the “price”), as well as that he is obliged to pay this price to the seller and that he has chosen a suitable method of payment from the options offered by the seller, delivery conditions, the period within which the seller undertakes deliver the goods, including the provision of a delivery service. After creating the order, it will be registered in the Decorpress s.r.o. system, of which the buyer will be informed by e-mail notification of receipt of the order. This e-mail notification of order acceptance is not an acceptance of the consumer’s proposal to enter into a purchase agreement. The purchase contract is considered concluded only after checking the consumer order by sending another email, the subject of which will be the acceptance of the order with a graphic design or sending an e-mail confirmation that the goods are ready for collection, respectively. that he was shipped.

2.4 By sending the order, the Buyer confirms that he has read these Terms and Conditions and agrees with them in full. The Seller reserves the right to change the Business Conditions, which takes effect on the day of publication of the updated version of the Business Conditions on the website www.decorpress.sk. However, in the case of a concluded contract for the purchase of goods, this contract is governed by the Business Conditions in force at the time it was concluded. These Business Terms and Conditions are valid from March 15, 2019 and fully replace the previous Business Terms and Conditions.

3. Payment terms

3.1 All prices of goods are listed including VAT. Payment is only possible by prepayment. The Buyer can pay by Bank Transfer, GoPay Payment System or PayPal.

4. Delivery conditions

4.1 The seller undertakes to deliver the ordered goods to the customer no later than 7 to 14 working days from the confirmation of the graphic design or from the payment of the price specified in the order.

4.2. If the above delivery time is unattainable for technical reasons, the Seller undertakes to immediately inform the buyer and if no agreement is reached between the seller and the buyer on delivery of the goods within the replacement period, on providing other goods of the same quality and price, or on replacement performance, the seller undertakes to return the price paid for the goods to the buyer no later than 15 days from the notification of the non-fulfillment, in the same way as was used to pay the price of the order, unless the parties agree otherwise.

5. Custom design

5.1 To print your own image, the buyer must have license rights to use the graphics. If the buyer is not sure of the right to use the motive, the buyer is obliged to contact the relevant rights holder. In unclear cases, such motifs cannot be used. The buyer is responsible for the graphics uploaded by the buyer to the online designer. The use of well-known trademarks or company logos also usually infringes the copyrights of individual owners. If a third party asserts its claims against the owners of the Decorpress online store for infringement of ownership or copyright, the buyer is obliged to release the operator of the Decorpress online store from these legitimate claims and to pay the costs of the defense.

5.2 The Seller reserves the right, in justified cases mentioned in the following points, to refuse the production of a personalized napkin and not to process the order with a reason. In this case, the financial payment will be refunded in full to the customer within 14 days from the date of delivery of the order together with the template.

5.3 Reasons for rejecting the subject matter

a) The image can be rejected due to unsatisfactory technical parameters that affect the quality of the final product and due to inappropriate subject matter.

b) Unsatisfactory technical parameters of the image template are: unsatisfactory size, low sharpness, very dark or very light color contrast.

c) The unsuitability of the subject will be assessed by the seller.

6. The customer’s right to withdraw from the contract

6.1 The buyer, who acts as a consumer in relation to the seller, has the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods, this period is considered maintained if the notice of withdrawal was sent to the seller no later than the last day . The goods are considered taken over by the buyer at the moment when the buyer takes over the ordered goods.

6.2 The Buyer exercises his right to withdraw from the contract in writing at the address of the Seller’s registered office or by e-mail at info@personalisiere.com . The buyer is entitled to use the form, which forms Annex no. 1 of these Terms and Conditions. The burden of proving the exercise of the right of withdrawal lies with the buyer as consumer.

6.3 Upon withdrawal from the contract, the buyer bears the cost of returning the goods to the seller.

6.4 The Seller undertakes to return to the Buyer without undue delay, no later than within 14 days from the date of delivery of the notice of withdrawal from the Contract, all payments received from him under or in connection with the Contract, including transport costs. The seller will use the same payment method as used by the buyer, unless otherwise agreed.

6.5 In accordance with the law, the buyer (customer) may not withdraw from the contract, the subject of which are:

(a) the provision of the service, if it has been provided with the express consent of the customer and the customer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract once the service has been provided and the service has been provided;
(b) the sale of goods made to the customer’s special requirements, custom-made goods or goods designed specifically for a single customer;
(c) the sale of goods which are subject to rapid deterioration or deterioration;
(d) the sale of phonograms, video recordings, phonograms, books or computer software sold in protective packaging, if the customer has unpacked that packaging;
(e) the sale of goods enclosed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery;
(f) the sale of goods which, because of their nature, may, after delivery, be inseparably mixed with other goods;
g) the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the customer and the customer has stated that he was duly informed that by expressing this consent he loses the right to withdraw from the contract.

7. Complaints procedure (Warranty, complaints, documents)

The seller will deliver to the buyer all relevant documents that relate to the goods together with the goods, ie: Invoice – tax document or will be Invoice – tax document will be sent in electronic form to the email specified in the buyer’s order.
The seller provides a warranty for the delivered goods explicitly stated in the invoice (Delivery note – the delivery note also serves as a guarantee certificate), if it is not stated in the delivery note, the minimum warranty is 24 months from the date of sale. The warranty period is extended by the time during which the buyer could not use the goods due to warranty repair of the goods.
In the event of defects in the goods that can be removed, the buyer has the right to have the seller remove them free of charge, on time and properly.
Instead of eliminating the error, the buyer may require the exchange of goods or the replacement of only part of the goods.
Instead of eliminating the error, the seller can always exchange the defective goods for faultless ones, if this does not cause serious difficulties for the buyer.
In the case of a defect in the goods which cannot be rectified and which prevents the goods from being used properly, the buyer has the right to exchange the goods or has the right to withdraw from the purchase contract. The same rights belong to the buyer in case of remediable errors, but the buyer cannot use the goods properly.
In the case of other irreparable errors, the buyer is entitled to a reasonable discount.
The seller instructed the buyer about his rights under the provisions of Art. § 622 of the Civil Code (point 8.3-8.5 of these business and complaint conditions) and the rights that flow from it. § 623 Citizens. law (clause 8.6 and clause 8.7 of these terms and conditions) n by placing these terms and conditions on its website and the buyer had the opportunity to read them before sending the order.
The seller is responsible for errors in the goods in accordance with applicable regulations and the buyer is obliged to file a complaint with the seller. Information on warranty and post-warranty repairs will be provided by the seller to the buyer upon request by phone or email.
The valid complaint procedure of the seller applies to the handling of complaints, ie Article 7 of these business and complaint conditions. The buyer was duly acquainted with the complaint procedure and informed about the conditions and method of claiming the goods, including information on where the claim can be made, and about the performance of warranty repairs in accordance with Art. § 18 par. 1 of Act no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended at the time prior to the conclusion of the purchase contract by placing these terms and conditions on its website and the buyer had the opportunity to read them before sending the order.
The complaint procedure applies to goods purchased by the buyer from the seller in the form of an e-shop on the seller’s e-shop website.
If the goods show defects, the buyer has the right to file a complaint at the seller’s registered office by delivering the goods to the seller and delivering to the seller a statement of the buyer’s will to exercise his right, e.g. in the form of a completed complaint form, which is Annex no. 2 of these Business and Complaint Conditions.
The seller will issue the buyer a confirmation of the claim in the appropriate form chosen by the seller, e.g. in the form of email or in writing.
The seller is obliged to determine the method of handling the complaint immediately, in more complex cases within 3 days from the beginning of the complaint procedure, in justified cases no later than 30 days from the date of the beginning of the complaint procedure. Complaint handling may not take longer than 30 days from the date of the complaint.
If the buyer has made a product complaint after 12 months from the conclusion of the purchase contract and the seller has rejected it, the seller is obliged to state in the complaint handling document to whom the buyer can send the goods for professional assessment. If the buyer sends the goods for professional assessment to the designated person specified in the document on the handling of the complaint, the costs of professional assessment of the goods, as well as all other related expediently incurred costs shall be borne by the seller regardless of the result of professional assessment. If the buyer proves by professional assessment
responsibility of the seller for the claimed defect of the goods, the claim may be re-filed. The seller is obliged to reimburse the buyer within 14 days from the date of the re-submitted complaint all costs incurred for the professional assessment of the goods, as well as all related purposefully incurred costs. A re-submitted claim cannot be rejected.
The buyer does not have the right to exercise the right of liability for errors that the seller was notified of at the time of concluding the contract or about which, taking into account the circumstances under which the purchase contract was concluded, he must have known.
The seller reserves the right to replace defective goods with other defective goods with the same or
better technical parameters, provided that this does not cause the buyer serious inconvenience

The seller is obliged to handle the complaint and terminate the complaint procedure with one of the following

  • by handing over the repaired goods;
  • exchange of goods,
  • refund of the purchase price of the goods,
  • by paying a reasonable discount on the price of the goods,
  • a written request to take over the performance specified by the seller,
  • by justified refusal of warranty claim of the goods.

The seller is obliged to determine the handling of the complaint and to handle the complaint
issue a written document to the buyer no later than 30 days from the date of the complaint.
Article provisions. 7 of these complaint and business conditions do not explicitly apply to entities that do not meet the definition of a consumer.
The buyer – the consumer – has the right to contact the seller with a request for redress (by email to info@decorpress.sk), if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds to this request in a negative manner or does not respond within 30 days of its dispatch, the buyer-consumer has the right to file a motion to initiate alternative dispute resolution of the ADR entity (hereinafter referred to as the ADR entity) under Act 391/2015 Coll. ARS entities are bodies and authorized legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll. The consumer can also lodge a complaint through the RSO alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.

Alternative dispute resolution can only be used by the consumer – a natural person who does not act within the scope of his business, employment or profession when concluding and fulfilling the consumer contract. Alternative dispute resolution only concerns a dispute between a consumer and a seller arising out of or in connection with a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.

8. Protection of personal data

By sending the order, the buyer gives his consent to the processing of data under Act no. 428/2002 Coll. on the protection of personal data, as amended, until the Buyer’s written statement on the disagreement with this processing sent to the address Decorpress s.r.o., Svätopluková 1140/24, 07501 Trebišov.
The seller undertakes not to provide any personal data of the buyer or other information about the buyer to a third party. The exception is the personal data of the buyer necessary for the delivery of goods provided to the carrier.

9. Supervisory authority

SOI Inspectorate for the Košice Region Vrátna no. 3, 043 79 Košice 1 Supervision Department tel. No .: 055/6220 781 Fax No .: 055/6224 547

Valid from 01.01.2022

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