Refund and Returns Policy

Personalized Product

Personalized product is non-returnable as this is custom made for you. Please be sure to spend some time designing your product and proofreading any text! Decorpress s.r.o. is not responsible for typographic errors or for colors not matching your computer. Computer monitors should be color calibrated for the most accurate view. We prepare for most orders graphical proof free of charge.  You can also call, email or chat with our customer service department with any questions and concerns. If time permits, consider purchasing samples of colors and products.     

Non-Personalized Product

Unprinted/non-personalized products may be returned under certain conditions. Unprinted/non-personalized means any product that paper has not been cut or applied to and/or no personalization has taken place of any kind. Unprinted/non-personalized items must be returned in unused and undamaged condition within 14 days of the invoice date.

All authorized returns should ship to:
Decorpress s.r.o.
Svätopluková 1140/24
07501 Trebišov, Slovakia

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